Returns & Exchanges

To return an item you must contact us within 7 days from the date your package arrives. Level is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier and obtain and keep your tracking number until your refund has been processed. Returns must be in new condition and include all original tags product packaging. The Manufacturer’s packaging must be clear of writings or markings.

We deduct $10.00 for all returns for a processing fee.
Items not in its original packaging will be charged $15.00.

We offer free exchanges if you are not satisfied with sizing, etc. 

We do not offer returns on discounted items. All discounted items are final sale.

Please do not return an item without getting a Return Authorization (RA) number. Level cannot accept returned merchandise without an RA.

RETURN AUTHORIZATION (RA)

Please email levelcustomerservice@zgcollective.com or call us at 603-379-2918 to request a Return Authorization (RA). Unfortunately, we cannot accept returned merchandise without an RA.

Level does not accept any returns on products that were purchased with pro deal codes.

All returns must be in perfect condition and include all original tags (attached) as well as manufacturers packaging. Level is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier along with holding onto the tracking information.

(With the current situation regarding the Coronavirus all packages will be in quarantine for 48 hours in our warehouse before we process them.)

REFUNDS

Credit card refunds are credited back to the card used for the original purchase. Refunds are issued as soon as Level has fully processed the return and received the returned goods. This can take up to 15 business days.

RETURN SHIPPING METHODS

Please use the shipping method of your choice to return your package back to Level. Return shipping costs and other incidental fees are the sole responsibility of the customer.

In cases where Level has shipped an incorrect item, Level will provide a call tag.

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